Return Policy

We will gladly accept returns and exchanges in our stores within 60 days of purchase with original receipt, tags and packaging. If you purchased items online at, you may return them to us by following the instructions on the back of your invoice, also detailed below. At this time, we cannot process exchanges online and store purchases cannot be returned by shipment. In interest of hygiene and for your protection we do not accept returns of, or refunds on, unsealed cosmetics, pierced earrings or jewelry sets containing earrings or real body jewelry unless the items are of unsatisfactory quality or unfit for purpose.

If you receive an incorrect item, or damaged or defective merchandise, please contact Customer Support immediately by calling 1-800-898-7518, or emailing [email protected].

  • Returns In Store: You may choose to return or exchange your merchandise at a Icing store near you. Please have both a government-issued ID and the original receipt displaying prices paid to receive a full credit. If you used a credit card to make your purchase, please have that available for the store associate to credit your account. If you used PayPal to make your purchase, a full store credit will be made to an Icing Gift Card. For returns without a receipt we will issue a store credit in the form of a gift card for the current selling price. Exclusions: Items marked "Online Only" may be returned only by mail.
  • By Shipment: If you ordered your merchandise from us online and would like to make a return by mail, include the merchandise in its original, unused condition, with tags and packaging, along with the return form provided in your order shipment. Please send your return via carrier of your choice to the address below. Icing does not offer prepaid labels for return shipping. If we ship an incorrect, defective, or damaged item we will issue a refund for the return shipping charge via an Icing gift card. We recommend using an insured and traceable delivery method.

    Ship to:
    Returns Department
    2400 West Central Road
    Hoffman Estates, IL 60192