Icing's Stores Accessibility Statement

Icing aims to inspire girls and women around the world to become their best selves by providing products and experiences that empower them to express their own unique individual styles. Our brands and environments will sing with fun, innovation, and discovery, will serve to shape the personal stories and dreams of our friends, and will fulfill the aspirations of the communities with which we connect.

In order to inspire everyone, we believe in continually working to make our online content and virtual resources accessible. As part of our online inclusion efforts, Icing is continually working to identify potential accessibility issues and ensure that we are striving to improve the usability of the site for people of all abilities.

Icing Stores is committed to digital accessibility, by looking to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA, and by providing effective communication to our customers so as to comply with the Americans with Disabilities Act (ADA), other applicable accessibility laws, and most importantly, to provide an inclusive, accessible experience for all of our customers and visitors.

To accomplish this, we have partnered with eSSENTIAL Accessibility to administer our online accessibility program, including performing evaluations and audits of our digital products on an ongoing basis in accordance with best practices. Our online accessibility program is supported by a diverse team of accessibility professionals, including users of assistive technologies. For our customers who have trouble typing, gesturing, moving a mouse, or reading, our platform provides an assistive CX technology application. The application is free to download, and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.

If you encounter any accessibility barriers on our digital properties, please contact our Customer Accessibility Support at 1-800-804-7194.

In addition, if you are unable to find what you are looking for on our website, whether it be our merchandise, services, specials, clubs or other activities, please contact Customer Service at 1-800-804-7194 or at customersupport@icing.com.