Buy Online, Pick Up In-Store
It's as easy as 1, 2, 3! Shop your fave items online, swing by the store and pick up.
PLACE YOUR ORDER
Choose the "Pick Up In-Store" option on the product page or in your cart
RECEIVE PICKUP EMAIL NOTIFICATION
Once your order is processed and received at the store you'll receive an email letting you know that it's ready to pick up
PICKUP ORDER AT STORE
Bring your order confirmation email (paper form or mobile) and present valid photo identification, along with the original form of payment.
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How do I place an order?
Choose the "Pick Up In-Store" option on the product page or in your cart -
What do I need to pick up my order?
Bring your identification and notification email to your chosen store's customer service desk -
When can I pick up my order?
Once your order is processed and received at the store you'll receive an email letting you know that it's ready to pick up -
Why was one of my items in my order cancelled?
After you place an order, we have to verify and authorize all of the information that you have provided to us. In rare circumstances, authorization to process your order may fail or be delayed. If your order fails, or if changes to our inventory occur that affect your order during a delayed authorization, we must cancel or modify your order. We will send you an email to notify you of any cancellations or updates as soon as they occur. For further questions, please call us at 1-800-898-7518, or email -
Can I change my pickup location after I placed the order?
Unfortunately once the order is placed, you will not be able to change your pickup location. You must pick up your order at the Icing store you originally selected. -
Can I receive order status notifications for my order?
You’ll automatically receive an order confirmation email when your order has been submitted. Once your order has arrived at your local store you will receive an email stating that your order is ready for pickup. -
When will I be charged for my order?
We’ll charge your method of payment after your order has been shipped. However, we may put an authorization hold on your debit/credit card when you place your order, which should be removed by your card-issuing bank once your card has been charged. Please note that Icing doesn’t control how long authorization holds stay on your account. You may call your card-issuing bank if you have further questions. -
Where's the receipt for my order?
After your order is picked up, you will receive your receipt by email. -
Can I cancel my order?
We apologize but at this time we are not able to cancel orders unless the order has not been picked up within the 11 days. -
How do I return my order?
Once your order is submitted, we begin processing it immediately! During this time, we cannot add or remove items, or otherwise modify or cancel your order. If the order has already been processed and you would still like to cancel your purchase, please follow the return instructions after receiving your package. Please see our Return Policy for additional information.