We hope you love what you ordered, but if not, you can return most of our merchandise. We gladly accept returns of most new, unused items in their original condition, including all tags and other item packaging.
Exclusions: Items marked "Online Only" may be returned only by mail.
Real body jewelry, cosmetics (if seal is broken), and clothing or footwear from which the tags have been removed cannot be returned or exchanged at all. Icing gift cards are not returnable or redeemable for cash (except as required by law).
How to Return Merchandise
Our merchandise can be returned or exchanged in our stores within 60 days (90 days with a gift receipt) in its original condition, including all tags and other item packaging, for a full refund. If you purchased items online at icing.com, you may also return them to us by shipment by following the instructions on the back of your invoice, and below. We cannot process exchanges of online purchases via shipment. Store purchases cannot be returned by shipment. Please see our Return Policy for item exclusions in above section.
If you receive an incorrect item, or damaged or defective merchandise, please contact icing.com Customer Support immediately by calling 1-800-898-7518, or emailing firstname.lastname@example.org.
Returns In Store: You may choose to return or exchange your merchandise at a Icing store near you. Please have both a government-issued ID and the original receipt displaying prices available to receive a full credit. If you used a credit card to make your purchase, please have that available for the store associate to credit your account. If you used PayPal to make your purchase, a full store credit will be made to Icing Gift Card. For returns without a receipt or with a icing.com gift receipt, we will issue a store credit in the form of a gift card for the current selling price. Exclusions: Items marked "Online Only" may be returned only by mail.
By Shipment: If you ordered your merchandise from us online, and would like to make a return by mail, you must pack the merchandise in its original, unused condition, including tags and packaging, along with the return form provided in your order shipment. Place the prepaid shipping label included in your order on your box and ship back to us at the pre-printed address on that label. Please keep the return tracking number for your records. Please allow 14 business days for receipt and processing of your returned merchandise. When the return is approved, we will issue a credit to the original payment method or, for returns with a gift receipt, send a store credit in the form of a gift card. Please note that if you use our prepaid shipping, a charge of $5.50 will be deducted from your refund amount. You may select an alternative carrier of your choice where you will be responsible for paying all shipping related costs, in which case the return fee will not be deducted from your return.
Sorry, but Icing does not offer exchanges by mail.